“I’ve seen an item in your stores and I don’t see it available online, how do I find the item I saw?”
If you don’t see an item online that was available at one of our stores, please contact customer service for further help in locating the item.
“How long after my order has been placed will it be shipped out?”
All of our stock merchandise is shipped out within 2-3 business days. For sizes other than standard, please allow an extra day for resizing. Special orders take approximately 10 business days. Rush orders are available, please contact customer service with your “need by date” for verification. For out of stock items, customer service will contact you with an estimated delivery date.
“Am I able to customize my Hawaiian Jewelry with a design or pattern special to me?”
Yes, we do custom designs other than our traditional and modern patterns. Please contact customer service for procedure, limitations, and additional rates.
“What’s your return/exchange policy?”
We will offer a full refund for stock item merchandise, less any applicable shipping and handling fees, for products returned in sellable condition within 30 days of purchase. Qualified returns must include original boxes, warranties, and sales receipts. All sales are final on special orders, personalized and/or engraved merchandise. Jewelry should be returned to 1130 N Nimitz Hwy Ste A-151, Honolulu, Hawaii, 96817. Heirloom jewelry is considered a final sale item, once started. After an order is placed, you have 24 hours to cancel or make changes.
“Does the black enamel come off?”
Many pieces last over 30 years and never have a problem, but sometimes the enamel will come off. We offer a lifetime guarantee on the enameling if it ever wears off.
“How do I get the correct size for a Hawaiian bangle bracelet?”
Place your thumb against the midway up the length of your pinky and ring finger, so that your hand is slightly cupped. Take a soft measuring tape and measure the circumference of your hand behind the knuckles. The measurement should be in inches. Note, most average woman wear a bangle size of “8”.
“Can the Hawaiian rings and bracelets be resized?”
Yes. We will resize and refinish the design, however this can be costly once the items are completed. We charge $70.00 for this process and an additional cost for any gold or materials needed (sizing up). Contact customer support for a quote or other options.
“What is platinum silver?”
Our platinum silver jewelry contains a 3 1/2% mixture of platinum, which increases hardness and resists tarnish without any plating. This is quickly becoming our most popular alternative to gold.