Customer Service

You can reach our Customer Service directly by calling +1 (808) 836 6986 or by sending an email to Please contact us for help placing an order, inquiries regarding existing orders, jewelry repairs, or any questions about our jewelry that is not found on our Frequently Asked Questions page.

Customer Service hours are Monday through Friday, 9:00 AM–4:00 PM HST. Messages received when our offices are closed will be promptly addressed during regular business hours.

To place an order on Saturday or Sunday, we welcome you to visit a Honolulu Jewelry Company location near you. Please visit the Honolulu Jewelry Company Locations section of our website to find a full list of stores.

+1 (808) 836 6986

Main Office:
1130 N Nimitz Hwy Ste A-151
Honolulu, HI 96817

Monday through Friday
9:00am-4:00pm HST

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