Honolulu Jewelry Company designs are available at Honolulu Jewelry Company stores or online at honolulujewelrycompany.com. The only other retailers authorized to sell Honolulu Jewelry Company merchandise in the US are Costco. For a list of locations, please visit our store locations page.

We offer a variety of shipping options to fit your needs. Standard shipping is available for free on all orders over $50, while express options are also offered for quicker delivery. You can choose your preferred method at checkout.

All of our stock merchandise is shipped out within 2-3 business days. For sizes other than standard, please allow an extra day for resizing. Custom Hawaiian heirloom is hand crafted and takes about three weeks to be completed. Special orders take approximately 10 business days. Rush orders are available, please contact customer service with your “need by date” for verification. For out of stock items, customer service will contact you with an estimated delivery date.

We will offer a full refund for stock item merchandise, less any applicable shipping and handling fees, for products returned in sellable condition within 30 days of purchase. Qualified returns must include original boxes, warranties, and sales receipts. All sales are final on special orders, personalized and/or engraved merchandise.

Jewelry should be returned to 1130 N Nimitz Hwy Ste A-151, Honolulu, Hawaii, 96817.

Heirloom jewelry is considered a final sale item, once started. After an order is placed, you have 24 hours to cancel or make changes. You can learn more about our returns and exchanges policy on our returns and exchanges policy page.Accordion Content

Once your order is shipped, you’ll receive a tracking number via email. Simply click on the link provided to follow your package’s journey right to your doorstep.

We accept various payment methods, including major credit cards, PayPal, and Apple Pay. Choose the one that works best for you at checkout and enjoy a seamless shopping experience!

Our designs are made for generations to come. Should your jewelry need servicing, you can entrust our specialists to preserve its beauty and longevity. Start a service request online by contacting our customer care, or bring your item to our main location and an associate will assist you.

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Our gold comes from a company called Metalor located in Attleboro, Massachusetts. This area historically has been deemed reputable because of the production of honorary military metals including the more famous metal of honor and purple heart. All military metals must be made in America.

Metalor is a certified refinery. This means they monitor their supply chain of gold only from reputable mines that practice healthy mining conditions. Conditions measured are the people, the environmental impact, and accountable trade when brought to market. We at Honolulu Jewelry Company share these same values and conduct business which leaves a positive footprint.

Yes, we do custom designs other than our traditional and modern patterns. Please contact customer service for procedure, limitations, and additional rates.

Many pieces last over 30 years and never have a problem, but sometimes the enamel will come off. We offer a lifetime guarantee on the enameling if it ever wears off.

Place your thumb against the midway up the length of your pinky and ring finger, so that your hand is slightly cupped. Take a soft measuring tape and measure the circumference of your hand behind the knuckles. The measurement should be in inches. Note, most average woman wear a bangle size of “8”.

Yes. We will resize and refinish the design, however this can be costly once the items are completed. We charge $70.00 for this process and an additional cost for any gold or materials needed (sizing up). Contact customer support for a quote or other options.

Our platinum silver jewelry contains a 3 1/2% mixture of platinum, which increases hardness and resists tarnish without any plating. This is quickly becoming our most popular alternative to gold.